Shipping & Return Shield Policy

Every single order at Makkah Farms is hand-inspected for freshness and sealed inside food-grade airtight vacuum packs, hermetic resealable tamper-evident pouches, or luxury gift chests. We dispatch daily via premier courier partners (including Trax, TCS, Leopard, Call Courier, and DHL) across Pakistan.

• •Major Metropolitan Hubs (Karachi, Lahore, Islamabad, Rawalpindi): Delivered within 2 to 3 business days via express courier.
• •Other Cities & Regional Districts: Delivered within 3 to 4 business days.
• •Free Express Shipping Nationwide: Enjoy complimentary express delivery on all orders of Rs. 2,500 or more.

Unprocessed organic dates, raw wild Sidr honey, and premium nuts are sensitive biological superfoods. To safeguard their delicate moisture content, tender chew, and live honey enzymes against temperature spikes during highway transit, all parcels are wrapped in reflective thermal insulation wrapping.

This thermal barrier shields your harvest against external heat and humidity across Pakistan, ensuring your dates arrive as soft, aromatic, and plump as when freshly picked from the Medina grove.

Because Makkah Farms specializes exclusively in consumable organic foods, we enforce stringent hygienic food safety protocols. Under federal food regulations and universal health standards, any consumable product whose tamper-evident seal, vacuum pouch, or packaging has been unsealed cannot be returned, restocked, or re-sold.

This policy is an absolute biological shield for your family: it guarantees that 100% of the produce you receive from Makkah Farms has never been handled, stored, or opened by another household.

While food safety regulations prevent returning opened foodstuffs, your complete peace of mind and satisfaction are 100% guaranteed.

If your parcel arrives transit-damaged by the courier, shows broken factory seals upon arrival, or fails to match your order specification, contact our Customer Concierge on WhatsApp (+92 311 8717171) or email (info@makkahfarms.com) within 48 hours of delivery with unboxing photographs or video.

For Cash on Delivery orders, courier riders will attempt delivery up to two times at your provided doorstep. Please keep the exact cash amount ready upon arrival. Once payment is made and the package is handed over, any transit or seal claims are handled under our 48-Hour Replacement Protocol above.

To preserve peak organic freshness, tenderness, and live enzymes after delivery:

• Organic Medina Dates: Keep in an airtight container. During summer months or in warm climates, refrigerate to maintain softness and avoid moisture loss. Sukkari dates are especially delectable when served chilled.
• Raw Sidr & Acacia Honey: Store at normal room temperature in a dry pantry. Never refrigerate raw honey, as cold promotes natural floral crystallization.
• Dry Fruits, Saffron & Seeds: Keep sealed in a cool, dark cabinet away from direct sunlight and humidity to preserve natural oils and crunch.